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Customer Service Teamlead

Page Personnel Belgium
Zaventem, Flemish Brabant
€3700 - €4600 per month
Date de clôture
4 oct. 2022

Détails de l'offre

The Customer Service team lead is responsible for the effective and efficient running of the customer service process, in order to maximise customer satisfaction and achieve or exceed objectives.

Client Details

We are inspired to make people's lives better. Our entrepreneurial spirit and commitment to scientific excellence has made us the global leader in aesthetic dentistry.


  • Participate in various (international) projects, mainly aimed at process improvement.
  • Participate in interdisciplinary projects, often in collaboration with sales and marketing, aimed at coordinating new trends and developments in the market.
  • Guiding, training and coaching the customer service employees.
  • Prepare and manage operational procedures and guidelines to achieve an efficient and accurate handling of customer services.
  • Drafting and following procedures in the field of complaint handling, returns and monitoring delivery times to optimise customer service.


  • Extensive knowledge of Customer Service and experience in implementing and applying relevant order management processes.
  • Knowledge of logistics processes within a warehouse environment; picking orders, entering orders and preparing them for shipment.
  • Good knowledge of SAP & Excel.
  • Able to work at an operational level in a matrix organisation.
  • Good command of the Dutch, English and French language in word and writing.

Job Offer

A dynamic 'Business to Business' sales environment in transformation, within an interesting and challenging market where the company is the market leader. A work environment where you can launch your career through the variety of tasks and projects. You will have contacts throughout the organisation and will be in contact with multiple stakeholders at different levels.


At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world.  We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

As an employer looking to hire, or a candidate looking for an opportunity, Page Personnel offers you a team of specialist consultants who know your sector inside out and can meet your goals within tight timelines.

We specialise in the following disciplines: Accounting & Finance - Banking & Financial Services - Human Resources – Insurance - Procurement & Supply Chain - Sales Administration - Sales & Marketing - Secretarial & Business Support

Together with Michael Page, Page Executive and Page Outsourcing, Page Personnel is part of PageGroup. We’re confident our expertise and time-sensitive solutions will help you meet your recruitment or job search goals. Get in touch to find out more.

Nous trouver
+32 2 290 97 26
Marsveldplein (Bastion Tower) 5

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