We are seeking a multilingual Customer Service professional who has excellent communication skills and an aptitude for problem-solving in a fast-paced environment.

Client Details

This organisation is a global leader in the Life Science industry. It prides itself on producing innovative solutions that contribute to the health sector, servicing clients worldwide from its base in Haasrode.

Description

• Handle incoming customer enquiries promptly and professionally.
• Provide product information and support to customers.
• Identify and resolve customer complaints by proposing effective solutions.
• Work closely with the sales team to ensure customer satisfaction.
• Track and follow up on customer orders to ensure timely delivery.
• Manage and update customer records in the company database.
• Provide feedback on customer service trends and potential issues.
• Participate in regular team meetings and training sessions.

Profile

A successful Customer Service Specialist (DACH) should have:

• A university degree or equivalent qualification.
• Fluency in German and English; additional languages are a plus.
• Proficiency in Microsoft Office Suite and CRM systems.
• Strong problem-solving and communication skills.
• A customer-centric approach and a positive attitude.

Job Offer

• A competitive salary with extra-legal legal benefits (meal vouchers, eco vouchers, insurance, bonuses, net allowances, pension plan and 32 vacation days).
• An inclusive and supportive company culture.
• Opportunities for personal and professional development in the Life Science industry.
• Being part of a multicultural team in Haasrode.

We look forward to welcoming our new team member. Apply today and start your exciting journey in the Life Science industry with us!