Customer Experience Specialist
- Employeur
- Robert Half
- Lieu
- Flemish Brabant, Groot-Bijgaarden
- Salaire
- Negotiable
- Date de clôture
- 24 mai 2024
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- Fonction
- Autre
- Secteur
- Autre
- Type de contrat
- CDI
- Temps de travail
- Temps plein
- Niveau d'expérience
- 2 à 5 ans d'expérience
Détails de l'offre

Robert Half is looking for a Customer Experience Specialist.
Robert Half is evolving. Join our community as a Customer Experience Specialist and help shape our future. Our Customer Experience Team acts as a social partner for clients and temporary workers, enabling us to handle payroll and invoicing matters more effectively. This team also focuses on (proactive) communications towards our customers which will help build relationships with clients and temporary workers from an aftersales perspective and increase customer satisfaction.
As a Customer Experience Specialist you will:
- Build strong relationships with temporary workers and clients to guarantee a 5 star experience
- Be the 1st line support (phone/mail) for temporary workers and clients on assignment
- Handle questions from temporary workers: on illness, holiday, contract, salary & benefits, timesheet, social documents = advisory role
- Handle questions from clients: on invoicing, approving timesheets, illness and holiday
- Chase the approval of timesheets
- Follow-up on absences (sickness, holiday,…)
- Communicate proactively and draft newsletters on hot topics
- Optimize work processes
- Update documents/manuals for clients and temporary workers in an attractive way and make them available in Dutch, French & English
- Work closely with our internal divisions (Payroll, Legal, Marketing, Sales Teams)
What skills do you need:
- A Bachelor degree or similar by experience in an administrative job
- Experience in administration is a must
- Good knowledge of French, Dutch & English
- You know your way around MS Office
- Taking initiative is your second nature
- You highly value accuracy and are a problem solver
- With your excellent communication skills you are a real relationship builder
- A team player who enjoys a collaborative work environment but is also able to work autonomously
- You can quickly adapt to a changing environment
We can offer you:
- A great place to work
- A team of 7 supportive colleagues
- Attractive compensation and benefits
- Meal vouchers
- Netto expenses (telework)
- Transportation reimbursement
- Semestrial bonus
- Health insurance (for you and your family)
- Group insurance
- Benefits plan (cafetariaplan)
- Hybrid working options
- Office is nearby a train & bus station
- Wellbeing at work - we value the importance of workplace happiness!
Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at https://www.roberthalf.com/be/en/privacy.
Entreprise
Robert Half est leader mondial dans le domaine des ressources humaines spécialisées. En Belgique et au Luxembourg, Robert Half se concentre sur le placement de personnel qualifié et de cadres dirigeants dans les domaines de la finance et de la comptabilité, ainsi que des services administratifs, bancaires, informatiques et juridiques. Nous proposons des postes en emploi fixe, temporaire (travail temporaire) et intérimaire, basés sur un projet (management de transition).
Robert Half est votre interlocuteur direct pour votre recherche d‘emploi. Nous proposons des jobs dans des sociétés de domaines et de tailles très variés - de l’entreprise moyenne régionale à l'acteur mondial. Par conséquent, grâce à nos nombreuses offres d'emploi, nous pouvons vous proposer un large éventail de postes différents. Afin de vous trouver un job qui vous convienne parfaitement, nous réalisons d’abord un entretien personnel afin de connaître au mieux vos compétences et vos objectifs de carrière.
- Téléphone
- +3242255211
- Lieu
-
Spoorwegstraat 34
bte 1
Groot-Bijgaarden
1702
BE
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