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Customer Service Specialist

Page Personnel Belgium
Flemish Brabant, Machelen
€3500 - €4000 per month
Date de clôture
28 nov. 2023

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Détails de l'offre

This role ensures the efficient handling of customer orders, inquiries, and connections to the right individuals or teams.

Client Details

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.


Principal Responsibilities:

  • Manage inbound emails for order processing, respond to customer inquiries, and enter order details into the order platform while determining delivery schedules and billing details, verifying data accuracy.

  • Resolve issues, assist the Sales team, and transfer hospital inquiries as needed, all while organizing shared mailbox emails into appropriate folders.

  • Collaborate with field sales teams for customer site setups, maintaining accurate customer data and monitoring customer license limits and validities.

  • Ensure compliance through recertifications and training

  • Maintain professional communication and behaviour, uphold ethical and professional standards in all interactions, and adhere to local legislation, Customer Care, and corporate procedures.


The ideal candidate should have:

  • Administration or Business Diploma (or experience)
  • Proficiency in Microsoft Office, SAP is a plus
  • Experience in the medical industry or strong interest in the sector
  • Experience in an international company

Necessary skills and Attributes:

  • Detail-oriented, friendly, and helpful
  • Strong communication skills in English, German and French or Dutch
  • Effective multitasking and problem-solving
  • Customer-centric
  • Proactive issue resolution and problem-solving
  • Prioritises accuracy over speed
  • Tenacious and accountable
  • Diplomatic in delivering difficult information
  • Embraces a team-first mindset

Job Offer

Are you ready to embark on a rewarding journey in the world of customer service? Join our team and unlock a competitive gross salary that grows with your years of experience. Your dedication and expertise will be well-rewarded as you make a difference in our customers' lives. It's not just a job; it's a path to success and personal growth. Join us today and let your customer service career flourish!


At the heart of our business are the thousands of people’s lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world.  We’re proud to set the standard in the recruitment profession – our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

As an employer looking to hire, or a candidate looking for an opportunity, Page Personnel offers you a team of specialist consultants who know your sector inside out and can meet your goals within tight timelines.

We specialise in the following disciplines: Accounting & Finance - Banking & Financial Services - Human Resources – Insurance - Procurement & Supply Chain - Sales Administration - Sales & Marketing - Secretarial & Business Support

Together with Michael Page, Page Executive and Page Outsourcing, Page Personnel is part of PageGroup. We’re confident our expertise and time-sensitive solutions will help you meet your recruitment or job search goals. Get in touch to find out more.

Nous trouver
+32 2 290 97 26
Marsveldplein (Bastion Tower) 5

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