Job Purpose:

Service engineer is responsible for the maintenance and repair of machines that have been sold. You offer off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineer interacts with customers to provide information and procedures to address the inquiries, concerns and requests to their equipments

Duties and responsabilities:

·        Evaluates and resolves problems of the customer to ensure their satisfaction including direct reporting

·        Be ready to travel 100 nights per year

·        Repair of units at PT

·        Independently troubleshoot mechanical and electrical failures at an expert level

·        Install the equipment at customer site (SAT);

·        Training for the product range at customer site

·        Develop and maintain relationship with customers

·        Dealing directly with the technical queries of the customers through telephone and email

·        Report common complaints of customers in order to address the situation for future reference

·        Propose feedback on product development, features and functions

Promote directly and indirectly spare parts sales

Knowledge and experience:

·        Experience in customer relationship

·        Electrical and mechanical background

·        Knowledge of raw materials

·        Knowledge to read and understand a technical drawing or specification

·        Ability to analyze problems and solve problems

·        Familiar with all parts of the product range as well as familiarity with electrical or mechanical procedures that may have effect on the products

·        Knowledge of reporting

Skills

·        Problem Solver

·        Confident and reliable

·        Troubleshooting Problems

·        Self-motivating

·        Flexible

·        Stress resistant

·        Customer Oriented

·        Microsoft office tools (Word, Excel, Outlook)

·        Language: English written and spoken – French and German are an asset

A temporary contract with a chance of being hired! 

Please note: the two most important points for this offer are: 

1) Agree to spend at least 100 nights a year abroad (India, Japan, US, etc.)

2) Be perfectly bilingual FR-EN; there will be tests to this effect.